Privacy policy
Last updated date: September 3, 2025
This privacy policy applies to Tubility - Heal with Light, powered by Graphene (the "Website", "We"). We may collect your personal information through the use of www.tubility.com (the "Website"), the use of services, purchases, or communications related to the website. This policy describes how we collect, use, and disclose personal information. The term "You" in this policy refers to the person who collects service users, website visitors, or other personal information.
Please read this privacy policy carefully. By using or accessing this service, you indicate your consent to the collection, use and disclosure of the information as described in this policy. If you do not agree, please do not use or access the service.
Privacy Policy Update
This company may modify this privacy policy at any time due to changes in operational methods or legal requirements. The revised version will be published on the website, with the "last update date" being updated accordingly, and in accordance with applicable laws.
The methods for collecting and using personal information
In order to provide the service, we have collected your personal information through the following various methods over the past 12 months: The information we collect and use depends on the way you interact with us.
Apart from the purposes mentioned below, the information we collect will also be used for communication with you, providing and improving services, complying with laws and regulations, enforcing service terms, and protecting our and your rights.
The types of personal information we collect
The types of personal information we collect depend on your usage of the website and the way you use the services. "Personal information" refers to information that identifies, associates, describes or contacts you. Below are the categories of information we collect and specific examples.
We directly collect information from you.
The information you provide directly to us through the service may include:
- Contact information, such as name, address, phone number and email address
- Order information (name, billing address, shipping address, payment confirmation, email address, phone number)
- Account information (account protection information, such as username, password and security questions)
- Information included in customer support interactions (for example, when sending messages through the service)
Some service functions may require you to provide specific information about yourself. Refusing to provide such information may restrict your use and access to these functions.
Usage information
We use technologies such as cookies and pixels to automatically collect information about the usage of our services ("usage data"). The usage data includes device information, browser information, network connection information, IP address, service usage status, etc.
Information obtained from a third party
Furthermore, we may obtain your information from third parties that represent us (such as suppliers and service providers). Example:
- Companies that support websites and services, such as Shopify
- Payment intermediaries that handle payment information to fulfill orders or contracts (bank accounts, credit card information, billing addresses, etc.)
- When you visit our website, open or click on the emails we send, or interact with our services or advertisements, we or our third-party partners may use pixels, web beacons, and software development tools. It may use online tracking technologies (such as third-party libraries and cookies) to automatically collect certain information.
The information obtained from third parties will be processed in accordance with this privacy policy. Please also refer to the "Third-party Websites and Links" section below.
The purpose of using personal information
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Provide products and services
When providing services, we use your personal information to fulfill our contracts with customers. This includes handling payments, fulfilling orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining and managing accounts, arranging for shipments, assisting with returns or exchanges, and providing other related notifications concerning the account. It also includes offering related functions and services.We may also link your account with other Shopify services you choose to use through Shopify to enhance your shopping experience. In this case, Shopify will process your information in accordance with its privacy policy and consumer privacy policy.
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Marketing and Advertising
We may use your personal information for marketing and promotional purposes. This includes sending marketing, advertising and promotional messages via email, text messages and mail, as well as displaying product and service advertisements.
We may also use your personal information to better tailor the services and advertisements on our website and other websites. -
Security and Fraud Prevention
We use your personal information to detect, investigate or resolve potential fraud, illegal or malicious activities.If you use the service and register an account, you are responsible for securely managing your account credentials.
We strongly recommend that you do not share your username, password or any other access information with others.
If you suspect that your account has been used illegally, please contact us immediately.
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Customer communication and service improvement
We use your personal information to provide customer support and improve services to our customers.This is based on our legitimate interests, to respond promptly to customers, provide effective services, and maintain good business relationships with them.
Cookie
Like many websites, we also use cookies. For specific information on the cookies related to the operation of our Shopify store, please refer to https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our website and services (including remembering your actions and settings), to conduct analysis and better understand the usage of our services (for management, improvement and optimization of our services. Based on the company's legitimate interests).
We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertisements on our website and other websites.
By default, most browsers will automatically accept cookies. However, you can also use the browser settings to delete or reject cookies.
However, please note that deleting or blocking cookies may have a negative impact on the user experience, causing certain services, functions and general operations to fail or not function properly.
Furthermore, blocking cookies does not completely prevent the sharing of information with third parties (such as advertising partners).
This website also supports the Global Privacy Control (GPC) signal, allowing you to opt out (reject) the use and disclosure of certain information.This website also supports the Global Privacy Control (GPC) signal, allowing you to opt out (reject) the use and disclosure of certain information.
By notifying us via GPC, your intention will be regarded as a legitimate request to share information or opt out of targeted advertising by the browser or device. If the device sending the signal is a Shopify device and can be associated with an account, the opt-out will also be applied to that account.
For detailed information on the "global privacy control" issue, please visit: https://globalprivacycontrol.org/
Furthermore, this website does not recognize the "Do Not Track" signal sent by any network browser or device other than Global Privacy Control.
Personal Information Disclosure
In certain circumstances, in accordance with this Privacy Policy, we may disclose your personal information to third parties for the purposes of fulfilling contracts, legal requirements, or other reasons. These circumstances include:
- We may share services (such as IT management, payment processing, data analysis, customer support, cloud storage, order processing and delivery) with suppliers who provide services on our behalf and other third parties.
- We may share information with business and marketing partners to provide services and advertisements. These business and marketing partners will use your information in accordance with their respective privacy statements.
- If you instruct, require or consent that we disclose certain information to a third party (for example, by delivering products or using social media widgets or login connections), we will disclose the information on the basis of your consent.
- Within our affiliated companies and enterprise groups, we may share information to safeguard the legitimate interests of our business.
- Comply with applicable legal obligations (including responses to subpoenas, search warrants and similar requests), enforce applicable terms of service, protect our services, our rights, as well as the rights of users and others; others may disclose personal information for defense purposes.
Over the past 12 months, in order to collect and use personal information and disclose the purposes described therein, we have disclosed the following categories of personal and sensitive information to users:
| Classification | Recipient's Category |
|---|---|
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Without your consent, we will not use or disclose sensitive personal information, nor will we make any assumptions about your characteristics.
Over the past 12 months, we have handled the personal information used for advertising and marketing activities in accordance with the definitions set by applicable laws:
| Personal Information Categories |
Recipient's Category |
|---|---|
| Names, email addresses, phone numbers and other identifiers |
Business and marketing partners |
| The commercial information such as the records of purchased goods and services |
Business and marketing partners |
| Utilizing data |
Business and marketing partners |
Third-party websites and links
This website may provide links to third-party operated websites and other online platforms. If these links do not belong to or are not managed by us, we recommend that you review the privacy and security policies as well as other usage terms of that website. We do not guarantee the privacy or security of these websites, nor do we guarantee the accuracy, completeness or reliability of the information on these websites, and we assume no responsibility. Information provided in public or semi-public places (including information shared on third-party social networking platforms) may be viewed by other users of the service or users of these third-party platforms. There are no restrictions on the use of us or third parties. The link itself does not represent our support or guarantee for the content of the platform, its owner or operator, unless explicitly stated on the service.
Children's data
This service is not for children to use, and we will not intentionally collect personal information of children. If you are the guardian or legal representative of a child, and the child has provided us with personal information, please request the deletion of the information through the following contact details:
As of the effective date of this privacy policy, we are not aware of us "sharing" or "selling" (in the terms as defined by applicable laws) the personal information of individuals under the age of 16.
Protect and preserve your information
Safety measures are not perfect or unbreakable, and they cannot guarantee "absolute safety". Moreover, the information you send to us during transmission may not be secure. We recommend that you do not use insecure communication methods to convey sensitive or important information to us.
The retention period of your personal information depends on various factors, including the need to maintain the account, provide services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on your location, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and are only applicable under certain circumstances. In cases where the law permits, we may refuse your request.
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Access and Information Rights：You may have the right to request access to the personal information we hold about you. This includes more details on how we use and share your information.
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Right to delete：You may have the right to request the deletion of your personal information that we hold.
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Correction Right：You may have the right to request that we correct any inaccurate personal information we hold about you
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Portability rights： You may have the right to receive a copy of your personal information held by us, or to request that the information be forwarded to a third party under certain circumstances and exceptions.
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Restriction of processing：You have the right to request that we stop or limit the processing of your personal information.
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Revocation of consent：If we process your personal information based on your consent, you may have the right to revoke that consent.
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Opposition：If we refuse to handle your request, you may have the right to oppose our decision. In this case, you can directly reply to our rejection notice to raise your objection.
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Manage communication settings：We may send you promotional emails, but you can use the "unsubscribe" option shown in the email to stop receiving these emails at any time. Even if you choose to unsubscribe, non-promotional emails related to your account and orders may still be sent.
You can exercise these rights by using the location provided on the website or by contacting us using the following contact information.
We will not discriminate against you by exercising these rights. Before actually processing the request, we may need to collect information such as email addresses and account details to verify your identity. According to applicable laws, you can request a designated agent to exercise your rights on your behalf. Before accepting the agent's request, we may require the agent to submit the document authorizing you and ask you to personally verify your identity. We will promptly meet your requirements in accordance with applicable laws.
Complaint
If you have any complaints regarding our handling of your personal information, please contact us:
If you are not satisfied with our response, you may have the right to contact the following contacts or file a complaint with your local data protection authority, depending on your location.
Overseas users
Please note that we may transfer, store and process your personal information outside your country/region. Your personal information will also be handled by employees and third-party service providers and partners located in these countries/regions.
When transmitting your personal information from Europe, unless it is transferred to a country recognized to have an appropriate level of protection, you should comply with the EU Commission Standard Contractual Clauses or an equivalent contract issued by the relevant authorities in the UK, if applicable. This is based on the transmission mechanism.
Contact Us
If you have any questions regarding our privacy practices or this privacy policy, or if you wish to exercise your available rights, please send an email to service@tubility.com or address your request to: Contact Us:
Phase II of Aide Aviation Industrial Park, Xiamen Torch High-tech Zone, No. 520 Qishan North Road, 802-5, Xiamen City, 361015, Fujian Province, China