Shipping policy

Free delivery is available for all product orders.
Delivery time: 7 - 15 days. We will track your order.

Shopping
The free or complimentary items given during shopping will be subject to availability. We are unable to offer an equivalent replacement at the retail price.

Product Return
If you wish to return the product, please contact the customer service department through this website. Additionally, the company will not be responsible for any loss or damage of luggage that occurs during transportation.

Return Policy
If you are not satisfied with the product you purchased, you can return it within 30 days. However, the product must be brand new and unused, and all accessories, gifts, packaging and manufacturing seals must be intact. Only if these conditions are met will we issue a full refund. If the gift remains with you, the corresponding amount will be deducted from the refund total.

All the returned goods will be inspected. If the returned goods are damaged, used, in an improper condition or do not match the description provided when requesting a refund, we may not be able to issue a refund and will return the goods to you.
In addition, shipping and postage fees cannot be refunded. Please understand.
All refunds will be made using the same payment method as when purchasing. When purchasing with a gift card, we will issue a credit voucher.

If you want to cancel the order, please contact: service@tubility.com. However, due to the extremely fast shipping processing speed of our warehouse, your order may not always be cancellable.

Cancel and modify

We will do our best to meet the requests for cancelling or changing the address, but we cannot guarantee it. Our warehouse team works quickly to ensure that all orders are dispatched on time. Therefore, the possibility of a change is very low.
Before confirming the order, please carefully check the order details, discount codes, and delivery address information to avoid unnecessary disputes.

Regarding the original condition:
Your health and safety are of utmost importance to us. The following situations are not eligible for returns:
All equipment that has been opened, used, or whose safety seals have been damaged (unless an applicable refund guarantee is provided). For more information, please visit here.

The warranty period will not be extended by replacing the equipment. The warranty takes effect from the date of the first purchase.

Regarding refunds:
We will process your returned goods within 30 working days after receiving them. After the return processing is completed, we will send you a confirmation email for the refund or exchange.

Regarding responsibility:
You will be responsible for the returned goods until they reach our return center from your end. Therefore, make sure the goods are properly packaged and well protected. Additionally, please keep the email receipt as you will need to provide the tracking number during the return process.

For goods returned due to incorrect delivery, our company will not bear any responsibility. After confirming the goods, the customer will be responsible for the shipping cost of returning the items.

If you notice any damage to the package during transportation, please contact our customer service team and provide clear photos of the damage along with information about the transportation method. This will allow for further investigation with the transportation company.

Regarding the warranty:Regarding the warranty:
We offer a standard warranty period for manufacturing defects. The warranty period begins from the date of the first order and will not be extended due to equipment replacement. This warranty does not apply to damages caused by negligence, improper use, or unauthorized modification of the product.

The warranty service is registered by the purchaser themselves and cannot be transferred to a third party. The warranty service must only be activated by the original purchaser of the product.

Refund Guarantee:
For more information about our refund guarantee policy, please visit this page.

Reasonable Use:
If abnormal patterns are detected during the return process, such as returning the device after use and requesting a refund, frequent orders and returns within 30 days, or the returned goods not matching the order, we will reject it. It may result in the suspension and termination of the related account.

If you believe our decision is incorrect, please contact our customer service team. We are more than willing to assist you.
If your account has been deactivated and a legal return is required, please contact our customer service team. They will provide the return form, but the return-related costs will be borne by the customer.